Delivery

UK Standard Delivery – FREE
(Approximately 1 – 3 working days)

No matter what you order, we offering FREE DELIVERY on all mainland UK orders.

Goods are dispatched via either 1st Class Post or Courier (dependent on weight) and should arrive with you in approximately 1 – 3 working days. We aim to dispatch all orders placed before 2pm the same working day (Monday - Friday) and within 1 working day during peak times. The vast majority of these orders arrive the next working day after dispatch, however on occasion delivery can take a little longer than this, so please be patient and wait at least 5 working days before contacting our Customer Service Team regarding any missing orders.

Please also note: Items will not be classed as “lost” by our carriers until 15 working days has passed, however if orders have not been received within 5 working days we will always do our best to get a replacement out to you asap. 

European Deliver – £9.95
(Approximately 3 – 5 working days)

European Orders are dispatched via either Airmail or courier. Most European Deliveries are received in 3 – 5 working days, however, on occasion deliveries can take slightly longer and we ask you to allow up to 5 working days before contact our Customer Service Team.

Please Note

Timescales listed above are subject to Royal Mail/Courier guarantees, timescales and service.

Some international orders may incur additional charges if they exceed certain weight limits. In this instant a representative will contact you before your order ships to see if you wish to proceed.

Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you the charges due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and CuteBitz is not responsible for them.e offer Free Delivery to all mainland UK addresses. 

Returns

We hope that you'll be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

If you wish to return an item to us, please contact us to obtain a Returns Form and RMA Number prior to sending your goods back.

We are afraid we do not accept returns in person. Please return all items via Royal Mail unless advised otherwise. We recommend you use a secure delivery method which requires a signature upon receipt (such as Royal Mail First/Second Class Recorded Delivery) and which insures you for the cost of the items being returned, as in the rare event of the parcel going missing, you are responsible for the returned products until they reach us.

If you are returning an item via courier (including Parcelforce) please contact us PRIOR to sending your goods.

We are afraid we are unable to refund or dispatch replacement items until the original goods have been returned and received by us.

Unwanted Items

You can return an unwanted product within 14 days of the date on which you received it and we'll refund you any money which you have paid us for that product. The return shipping costs for unwanted items is the responsibility of the buyer. The product needs to be returned in ‘new’ condition and complete with all packaging and components. All you pay for is the return postage of the goods. Please contact us BEFORE returning your order by email (sales@cutebitz.com) to inform us of your wish to return the goods and we will allocate you a Returns Number.

If you return a product to us that is not in an ‘as new’ condition we reserve the right to return the product to you (at additional cost to you), or refund you in Gift Vouchers rather than credit your payment card. Certain products and services are excluded from this returns policy, including food/perishable items, personalised products or those made to order. These items cannot be returned for a refund unless faulty.

Faulty Goods

If you receive an item from us which develops a fault or which you did not order, please contact us via email (sales@cutebitz.com) to inform us within 6 months of receipt and we will arrange a refund or replacement.

We will provide you with a returns form and advise you how to send the item back to us; usually this will be by via Royal Mail though for larger items we may require a courier to collect them from you.

Discrepancies & Missing Items

You must notify us of any discrepancies or missing items within 48 hours of receipt of your order via email.

Goods Damaged In Transit

If your goods have been damaged in transit, you must report the incident to us within 48 hours of receipt. If the damage is clearly visible on delivery, then you must note this on the delivery note when you sign for the goods. Once the damaged goods have been received back into our warehouse, we’ll issue you with a replacement product.

Non-Delivered & Delayed Orders

In the unlikely event your order does go missing we will attempt to resolve the issue as soon as possible. For UK deliveries, if you order has not arrived within 5 working days from the date of dispatch please contact us. Please do bare in mind that, although we attempt to resolve all non-deliveries as soon as possible, orders will not be classed as “lost” by our carriers until 15 working days has passed from the date of dispatch and we may not be able to dispatch a replacement order until this time has passed.

International Returns Policy

Our International Returns Policy is the same as our standard returns policy, with the exception that we are unable to refund or cover original, return or replacement postage costs in any situation. We are afraid that these are the responsibility of the customer.

Please Note

We are unable to provide a refund if you provide us with the incorrect/wrong shipping address. Please check your confirmation email to ensure you have entered all details correctly. We are also unable to provide a refund for personalised orders or some items due to hygiene reasons.

Christmas Returns Policy

We know a lot of items bought from our site are intended as a gift.

If you purchase something from our site for Christmas and the recipient doesn’t like it (heavens forbid!) you can send the product back to us for a refund as long as the product is unopened and in perfect condition.

You must advise our customer service team before the 15th January and we must receive it back in our warehouse before the end of the January. Recipients can send their gifts back directly (provided the have proof of purchase) and we can offer them a gift voucher matching the value of the initial purchase.

This applies to any order purchased between the 1st December - 25th of December, which falls outside the normal 14 day guarantee.